This is a good quality and comfortable futon.

If I’m reviewing the futon only, I give it 4 stars. It’s a very nice, sturdy, solid wood frame, it was very easy to assemble, and the mattress is nice and thick and sturdy. For the price, it’s a great futon. I have not yet slept on it, we bought it for guests, but I have sat on it couch-style and it’s comfy.

Now, if I’m reviewing the actual process of getting the futon and dealing with customer service, I’m going to have to give that 2 stars. I ordered a queen size futon. It shipped quickly. I had the frame within 10 days of order. The frame comes in 2 parts, the legs and the body. There is no tracking provided for the mattress. It comes from a different location and is not included in the packages that are contained in your order listed on Amazon. I contacted the seller about mattress tracking and received an immediate response with tracking info. A+ there. Well, then I decided to put the frame together in preparation for the mattress arrival 3 days later. When I took a closer look at the frame body box (the big, long, heavy frame body box) it had the word “FULL” in big bold print on the side. Um, I ordered a QUEEN. Another email to the seller to confirm they screwed up and sent me the wrong size, and they confirmed, in fact, they did. Sending me new QUEEN frame body post hastily. In the meantime, no return pickup instructions for the FULL frame body sitting in my garage. Back to that later. While waiting for the QUEEN body to arrive, the mattress finally arrives. I decide to pull it out of its rolled up tube and let it air out and unwrinkle. Only, I notice at least 3 large rips in the cover before I even get it out of the shrink wrap. Not wanting to man-handle that back into the box without the shrink wrap, I contact the seller yet again. They initially only want to replace the cover only, but I want a whole new mattress. They send out a whole new mattress. No tracking or other info or a timeframe. So, now I have a mistaken FULL size futon frame and a defective QUEEN size mattress taking up space in my garage. Back to that later. I finally get the QUEEN size frame and immediately open the box and inspect the pieces. Everything looks great! Phew! No scratches or rubs or mars to the wood finish. It was packaged very well. One small dowel on one end was broke, but we had a bunch of dowels from other stuff, so we replaced it easily. We get the frame assembled in a little over an hour, the instructions are easy to follow, well, with a little turning of the pages to find the right directions for everything. The new mattress finally arrived and yippee, no rips or tears. For fun, I unzipped the cover to see what was inside and found just foam and fluff. Not sure how they thought I’d be able to replace a ripped cover only on the first mattress when the stuffing inside is not covered. Anyway, after about a month from order date, I have a complete QUEEN size futon with a solid wood frame and nice size mattress for guests. It’s great. But it took a month to get it all right…and a bunch of emails to the seller. Oh, and remember the FULL size futon frame and QUEEN size defective mattress? Yeah, here’s where I would give the seller negative stars if I could. They didn’t want either back. They left me to deal with the hassle of getting rid of their mistakes. Their incredibly heavy mistakes! I donated the Queen size mattress to a local charity who were forever grateful. I was forever grateful for the two big guys that got it out of my car. The frame….the brand new, solid wood, unopened full size frame body….is in my car on its way to my local dump. Their warehouse didn’t want either item back. I have no use for a full size futon frame with no legs or mattress and I sure as heck don’t want to store it for eternity in my garage, so, to the dump it goes. What. A. Waste.

We removed our old l-shaped couch from our RV because the faux leather was just coming off in small pieces everywhere. We looked at all types of replacement RV couches and recliners everywhere. After removing our old set and based on the fact that we had 80″ of room, we finally decided that the Stanford set sold by DCG stores would fit our needs. After placing my order thru Amazon, several days later I contacted Amazon with a request to upgrade the mattress. Amazon contacted the vendor and relayed our request. Allana with DCG stores contacted me and explained the differences in materials, athesitics and details about the construction. We decided on the upgrade after working with her. What a wonderful knowledgeable person she is to work with. Well since this went down without a hitch, everything arrived in about 4 or 5 days. The mattress came first. We waited until we assembled the frame (about 2-hours) which wasn’t hard at all and then unpacked the mattress. Instructions say to let it sit for about 48 hours. Within 3 or 4 hours it looks fantastic. The frame is assembled except we haven’t attached to the arms as we have to move them into the RV to do that for easier installation. We will install tomorrow morning.
We are so excited for this alternative setup since the couch we had from day one was never comfortable as a lot of RV furniture generally is not. Another issue we were concerned about was overall weight. This option is heavy, but not as heavy as trying to fit a 3 seat theater type recliner/couch. We believe that is a cheaper option that looks great and will serve our needs for watching tv or taking a quick nap. Definite upgrade for our RV. Can’t praise the DCG folks enough for the reasonably priced and quality pieces that we purchased on Amazon.